Right of withdrawal

You have 14 days from the day after delivery to withdraw from your purchase, without giving a reason. Everything we sell is outerwear, so the sealed-goods exception does not apply here — trying a garment on is never a reason for us to refuse a return.

The period runs from the day after you, or someone you nominated, took physical possession of the goods. If an order arrives in several parcels, it runs from the day after the last one.

You only need to tell us within the 14 days. Sending the goods back can happen after that, as long as it is within 14 days of telling us.

1. Tell us within 14 days — by email to support@nyaaspens.autos, by phone on +46 515 868 00, by post to Påverås Östergården 1, 521 92 Falköping, Sverige, or through the contact form. A clear statement is enough; the official form is optional.
2. We confirm in writing, with a return address and a reference.
3. Send the goods back within 14 days of telling us.
4. We refund within 14 days of receiving the goods, or of proof you sent them.

Konsumentverket publishes a standard withdrawal form (ångerblankett). You are not obliged to use it, but it is available here in a form you can print or copy:

Open the withdrawal form

Having tried a garment on is never a reason for us to refuse a return. You are entitled to examine and try on what you ordered to the same extent you could in a shop.

That is the whole point of buying clothing at a distance, and it is what the law provides for. Keep the tags on where you can and put the garment back in its packing if it is still usable, but neither is a condition of your right.

If a garment comes back with damage or use beyond what examining it in a shop would involve — worn out, washed, altered, stained — we may deduct the loss in value. We will tell you the amount and why before we do.

• We refund the price of the goods in full.
• We also refund the standard shipping you paid on the way out. If you chose a faster or more expensive option, we refund what the standard option would have cost.
• Within 14 days, to the same method you paid with, unless you agree otherwise.
• We may wait until we have the goods back, or proof that you sent them.
• No fee for withdrawing, and no restocking charge.

You pay the cost of sending the goods back. That is stated here, before purchase, as the law requires — if we had not told you before you ordered, the cost would be ours.

Where a garment is faulty rather than simply unwanted, return shipping is on us. See faults and complaints — a finished measurement more than 1 cm outside its published table is a fault.

Distansavtalslagen removes the right of withdrawal for sealed goods that are not suitable for return for health or hygiene reasons, once the seal has been broken. Three conditions must all be met: the goods were actually delivered sealed, you were clearly told before purchase that opening the seal ends the right, and the seal was in fact broken.

Nothing sold here is delivered sealed for hygiene reasons. Every garment on this site is outerwear, so this exception does not apply to any of it and the full 14 days always apply.

Nothing here is made to order or personalised either, so that exception does not apply. Choosing between blocks, sizes or shoulder bands is choosing from stock — it is not customisation, and it does not affect your right of withdrawal.

If we had not informed you about the right of withdrawal before you bought, the period would extend — up to a maximum of one year beyond the original 14 days. This page, the checkout page and the shipping page all carry that information, so the normal 14 days apply.

If you think you were not properly informed, tell us and we will treat the extended period as applying.