Shipping and returns
What it costs, how long it takes, and who pays the postage when something comes back. All figures include moms.
Last updated 16 August 2026
Dispatch
Orders placed before 13:00 CET on a working day are usually dispatched the same day. Otherwise, within 1–3 working days. You get a tracking link by email when the parcel leaves us.
Delivery times and cost
| Destination | Estimate after dispatch | Standard shipping |
|---|---|---|
| Sweden | 1–3 working days | 6 USD |
| Nordics (DK, NO, FI) | 2–5 working days | 9 USD |
| EU | 3–7 working days | 12 USD |
| United Kingdom | 4–8 working days | 14 USD |
| North America | 5–10 working days | 18 USD |
| Rest of world | 7–16 working days | 24 USD |
Standard shipping is free on orders over 140 USD. The exact cost for your address is shown at checkout before you confirm anything.
These are estimates from the carriers, not promises. Customs handling can add time on non-EU destinations and is outside our control.
Duties outside the EU
Prices include Swedish moms at 25 %. For destinations outside the EU, import duty and local tax may be charged on arrival and are payable by you to the carrier or your customs authority. We cannot calculate or collect those in advance, and we do not mark parcels as gifts or understate their value.
Returning something
Two different situations, handled differently:
You changed your mind
14 days from the day after delivery, no reason needed. Tell us, then send it back within 14 days of telling us.
Right of withdrawalSomething is wrong with it
Three years to report a fault, and for the first two it is on us to show it wasn't faulty when it reached you.
Faults and complaintsYou have 14 days from the day after delivery to withdraw from your purchase, without giving a reason. Everything we sell is outerwear, so the sealed-goods exception does not apply here — trying a garment on is never a reason for us to refuse a return.
Who pays return postage
| You changed your mind | You pay return postage. We refund the price and the standard outbound shipping you paid. |
|---|---|
| The garment is faulty | We pay. We send you a prepaid label. |
| Measurements outside ±1 cm | Treated as a fault, so we pay. Send us the figure you measured and where. |
| We sent the wrong thing | We pay, and we send the right one at no charge. |
You having tried a garment on is never a reason for us to refuse a return.
Refund timing
Within 14 days of us receiving the goods back, or of you showing us they were sent — whichever is sooner. Refunds go to the method you paid with unless you ask otherwise. There is no return fee and no restocking charge.
If a parcel goes missing
Until you have the parcel, the risk is ours. If tracking stops moving for more than five working days, email support@nyaaspens.autos with your order reference. We chase the carrier, and if it cannot be found we resend or refund — that is our problem to solve, not yours.